Delivery & Returns

UK Delivery

Orders are dispatched every day except Sunday. Please place your order before 3pm for it to be dispatched the same-day. Orders placed after 3pm Saturday and before 3pm Monday will be dispatched on Monday.  Please allow extra time if you order on or around a Bank Holiday as no postage will take place on a Bank Holiday.

Orders over £50 receive FREE standard UK delivery

Standard UK Delivery is £3.50 and takes 3-5 days

Express UK Delivery is £4.50 and takes 1-2 days

Special UK Delivery is £6.95 and will guarantee next day delivery (Monday – Friday)

Click and Collect orders will be ready to collect from our Darlington store within 2 hours Monday - Friday. Orders placed after 3pm Saturday will be ready to collect Monday. You will receive an “Order Dispatched” email to confirm your item is ready to collect.

We use Royal Mail Track and Trace service, which means someone will need to be at the delivery address to accept and sign for the delivery. If no-one is available to receive the package, please follow the collection instructions on the card left at the delivery address. If you refuse delivery or you do not collect from the local depot this will incur a return postage cost to us, therefore any refunds given will be minus the original delivery costs incurred by ourselves plus the return costs.

International Delivery

International delivery is £15 for most Zones (please contact us for confirmation for your area). Please allow 10 - 14 working days for delivery. Someone will need to be at the delivery address to accept and sign for the parcel. If you refuse delivery or you do not collect from the local depot this will incur a return postage cost, which means any refunds given will have the original delivery costs and return costs deducted from the refund. Depending on your country of residence, you might incur a small customs charge.

Online Returns

We are happy to refund any product that is unworn and is returned to us within 14 days of purchase date. In all cases, the items returned must be in their original condition with labels attached.  It is your responsibility to look after the item(s) whilst in your possession.  We do not accept returned items that are marked with deodorant, fake tan or make-up or which have an odour of perfume or smoke. All goods will be inspected upon return.  We do not cover your return costs or refund original postage payment. 

Please follow the return instructions on the returns form enclosed within your package. Please email anna@dollymamaboutique.co.uk to request another copy in the event that you lose your original returns form.

Unfortunately we are unable to refund Beauty Products or Lifestyle Products (worn or unworn).

Returns Address:

Dolly Mama Boutique

12 Grange Road, Darlington, Co. Durham, ENGLAND DL1 5NG

You will be responsible for paying for the shipping costs involved in returning your item.  Shipping costs are not refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50, you recommend you consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

Shop Returns

We encourage all customers to take their time trying on garments in store to make sure they are 100% satisfied before making their purchase.  In the event that you change your mind once you try your garment(s) on again at home, please return the item(s) back to store within 14 days of purchase in their original condition for an exchange or credit note. Items returned after 14 days will not be accepted.

If you are pushed for time and unable to try garments on in store, you have 7 days from the purchase date to return the item(s) in their original condition for a full refund.  Return 7-14 days after purchase for an exchange or credit note.  Items returned after 14 days will not be accepted.

It is your responsibility to look after the item(s) whilst in your possession.  We do not accept returned items that are marked with deodorant, fake tan or make-up or which have an odour of perfume or smoke. All goods will be inspected upon return.

Unfortunately we are unable to return lifestyle products, due to hygiene reasons.